Contact Us

Thank you for visiting Joexaco. If you have any questions about our products, sizing, orders, shipping, returns, or refunds, please contact us using the information below.

Our customer support team will be happy to assist you.

Customer Support

Email: info@joexaco.com

Phone: +1 416-548-9653

Business Address:
180 Haddon Ave S, Hamilton, ON L8S 1Y1, Canada

Support Hours

Monday to Friday: 9:00 AM – 5:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, holidays, or high-volume periods.

Order Inquiries

For questions about an existing order, please include your order number and the email address used at checkout so we can assist you faster.

You can contact us for help with:

Order status

Shipping updates

Product information

Sizing questions

Returns and refunds

Payment or checkout questions

Returns & Refunds

If you would like to request a return or refund, please contact us by email before sending any items back. Our support team will provide return instructions based on your order and our Return & Refund Policy.

Please do not send returns to our business address without contacting us first.

For more details, please visit our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service pages.