Shipping policy

Thank you for shopping at Joexaco. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Country

Joexaco currently ships orders to customers in the United States.

Shipping Cost

We offer free shipping on all orders shipped to the United States.

There is no minimum order value required for free shipping.

Order Processing Time

Orders are processed within 1–3 business days after payment is successfully completed.

Business days are Monday to Friday, excluding weekends and holidays.

Our daily order cut-off time is 12:00 PM Eastern Time. Orders placed after the cut-off time may begin processing on the next business day.

Estimated Delivery Time

After your order has been processed, the estimated transit time is 6–9 business days.

The total estimated delivery time is:

7–12 business days

This includes both order processing time and shipping transit time.

Shipping Method

Orders are shipped by mail through available shipping carriers or logistics partners.

The carrier used for your order may vary depending on your shipping address, order details, and carrier availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking information to update after the package has been handed over to the carrier.

Shipping Delays

Delivery times are estimates and may be affected by factors outside our control, such as carrier delays, weather conditions, holidays, customs processing, incorrect shipping addresses, or other unexpected events.

If your order is significantly delayed, please contact us and we will help check the status of your shipment.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Joexaco is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or shipped.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with your household members, neighbors, building office, or local carrier.

If you still cannot locate your package, please contact us for assistance.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Joexaco
Email: info@joexaco.com
Phone: +1 416-548-9653
Business Address: 180 Haddon Ave S, Hamilton, ON L8S 1Y1, Canada